NOTE: Maybe The Color Of Really Goods Have A Little Different From The Picture As Different Computer, Please Understand.Thank You!
> We will provide positive feedback once payment is received,to foster a healthy Ali community,we hope you will do the same for us.We want you to understand that we value customer service tremendously.
>If you have any question,please give us the opportunity to resolve the problem before leave us a negative feedback.
>We are sure that there is always solution and we sure don’t want a bad feedback to be where the transaction ends.Your satisfaction,our pursuit!
>Due to the expensive internathional freight and shipping time is very long,For any reason,you are not satisfied with the items,we accept returns and exchanges within 7 days after you received your item and you will bear the cost of return shipping.
>We will accept your return request within 2-5 days after we receive the returned item.
>If the item is defective,please tell us immediately in order for replacement or repairing.If a replacement is not available,then a refund will be issued with the original payment method.
>You can contact us by leaving us a message on the order or trademanager or email us.We will try our best to reply you with in 36 hours.Thank you for your support!Our working time:GMT-8 PM18:00-AM2:00(GMT-3 AM 00:00-AM9:00).
>We ship out items by ePacket to US (about 7-15 working days),to other country need 12-45 working days to your destination.(Brazil 20-80 days).
>If you need the goods urgently,please choose shipping method DHL or EMS and pay extra shipping (3-8 days to arrive you).
>We will free shipping by DHL or EMS when the orders>$180.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.